You only have to register, fill in your address for delivery, add the products you wish to purchase to the shopping cart and process the order, completing the information required in the PAYMENT PROCESS (Checkout).
2.WHAT ARE THE RATES AND DELIVERY TIMES?
Information related to delivery is detailed in the product description. There you will find the cost and delivery time.
Note that in the PAYMENT PROCESS (Checkout) the total shipping cost is detailed. Nothing additional is charged to the RECIPIENT at the time of delivery.
Some products are delivered to your home while others must be picked up at our suppliers' warehouses. Keep in mind that the same order can be divided into several deliveries.
3.WHAT PAYMENT METHODS ARE ACCEPTED IN THE STORE?
Credit / Debit Cards: VISA and MASTERCARD.
Other ways: If you wish to make purchases in the store and have access to other authorized online payment methods, please send us a detailed email to: xxxx@xxxxxxxxx.com or contact us at the store's WhatsApp xxxxxxxxxx.
4.HOW CAN I BUY IN THE STORE IF MY CARD OR BANK ACCOUNT IS IN A CURRENCY OTHER THAN USD?
All products published in the store show the price in USD; When you make the purchase, your bank withdraws the corresponding funds from your account, applying the exchange rate in force at the time of the transaction.
5.WHY IS MY CREDIT CARD DENIED? Your credit card payment may be denied for multiple reasons:
The data provided in the PAYMENT PROCESS (Checkout) do not match those of your card. A simple typographical error in one of the fields can cause the transaction to be rejected.
You have not activated the security code: Some credit cards, to protect you from online fraud, require an additional security code that you have to enter to confirm the payment. This code is provided by your bank.
Your card may have run out of sufficient funds to pay for your purchase. Pay special attention if your account is denominated in a currency other than USD, due to currency conversion issues.
The amount of your purchase order may have exceeded the limit per operation / daily / monthly, established by your bank for the card.
Your card may have expired.
In the face of a declined order, you should check if the bank sends you any notification, on many occasions that happens and you just have to contact the bank to approve the operation and then try to buy again.
Your card may have expired.
It is important that you contact your bank to confirm that there are no blocks on your account that prevent us from charging the card. Make sure the billing address specified on your purchase order matches the one on file with the card-issuing bank.
If you believe that the cause is not one of the aforementioned problems, write to Customer Service at service@mercadooro.com or contact us at the store's WhatsApp xxxxx
